The course aims to raise awareness of the purpose, importance and application of the National Credit Act (NCA), as well as the dispute resolution process that can be followed regarding credit disputes. This will be done through the following topics:
Module 1: Introduction to the National Credit Act
Module 2: Consumer credit rights
Module 3: Types of credit agreements
Module 4: Unlawful and reckless credit agreements
Module 5: Applying for credit
Module 6: Credit agreement costs
Module 7: Termination of credit agreements
Module 8: Dispute resolution
Who should complete the course?
Employees dealing with the NCA on a daily basis should complete this course. These learners should be familiar with the Act and its terminology, possess mid-level proficiency in English, and be adequately computer literate.
How will learners benefit?
By completing this course, learners will be able to:
- Outline the key role players involved in credit transactions, and define the types of credit transactions covered by the Act.
- Describe the protected rights of consumers under the NCA.
- Explore the different types of credit agreements.
- Identify unlawful and reckless credit agreements.
- Explore the credit application process.
- Identify the costs associated with credit agreements.
- Examine how to terminate a credit agreement.
- Explore the credit dispute resolution process.
Once the course has been completed, learners can test their understanding using the NCA assessment.