Consumer Protection Act

Associated Courses

What’s worse than purchasing goods or services in good faith to find out later that you’ve been ripped off? This course gives an awareness to employees of accountable institutions regarding consumer rights under the Consumer Protection Act (CPA), as well as the consequences of non-compliance to the Act.  

This course aims to raise awareness of the purpose, importance and application of the Consumer Protection Act (CPA), as well as the consequences of non-compliance. This course will address the following topics:

  • Module 1: Introduction to the Consumer Protection Act
  • Module 2: Key role players, enforcement, and dispute resolution
  • Module 3: The right to equality
  • Module 4: The right to privacy
  • Module 5: The right to choose
  • Module 6: The right to disclosure
  • Module 7: The right to fair and responsible marketing
  • Module 8: The right to fair and honest dealing
  • Module 9: The right to fair, just and reasonable terms and conditions
  • Module 10: The right to fair value, good quality, and safety
  • Module 11: The right to accountability from suppliers

Who should complete the course:

Employees dealing with the CPA on a daily basis should complete this course. These learners should be familiar with the Act and its terminology, possess mid-level proficiency in English, and be adequately computer literate. Both the learner and the company will reap the benefits of compliance being reinforced.

How will learners benefit:

The CPA requires that all employees of accountable institutions be familiar with the requirements of the Act and continue to refresh their knowledge on a regular basis.
By completing the CPA course, you will not only be compliant with the CPA with regard to training, but you will be able to:

  1. Explain the purpose of the CPA.
  2. Identify the key role players of the CPA.
  3. Identify entities and transactions that are excluded from the CPA.
  4. Explain how suppliers are held accountable for certain business behaviours.
  5. Explain the dispute resolution process.
  6. Explain the consequences of not complying with the CPA.
  7. Describe the protected rights of consumers under the CPA.

Once the course has been completed, learners can test their understanding using the CPA assessment.