This course aims to raise awareness of the purpose, importance and application of the Consumer Protection Act (CPA), as well as the consequences of non-compliance. This course will address the following topics:
- Module 1: Introduction to the Consumer Protection Act
- Module 2: Key role players, enforcement, and dispute resolution
- Module 3: The right to equality
- Module 4: The right to privacy
- Module 5: The right to choose
- Module 6: The right to disclosure
- Module 7: The right to fair and responsible marketing
- Module 8: The right to fair and honest dealing
- Module 9: The right to fair, just and reasonable terms and conditions
- Module 10: The right to fair value, good quality, and safety
- Module 11: The right to accountability from suppliers
Who should complete the course:
Employees dealing with the CPA on a daily basis should complete this course. These learners should be familiar with the Act and its terminology, possess mid-level proficiency in English, and be adequately computer literate. Both the learner and the company will reap the benefits of compliance being reinforced.
How will learners benefit:
The CPA requires that all employees of accountable institutions be familiar with the requirements of the Act and continue to refresh their knowledge on a regular basis.
By completing the CPA course, you will not only be compliant with the CPA with regard to training, but you will be able to:
- Explain the purpose of the CPA.
- Identify the key role players of the CPA.
- Identify entities and transactions that are excluded from the CPA.
- Explain how suppliers are held accountable for certain business behaviours.
- Explain the dispute resolution process.
- Explain the consequences of not complying with the CPA.
- Describe the protected rights of consumers under the CPA.
Once the course has been completed, learners can test their understanding using the CPA assessment.